In some stations, changing trains takes at least ten minutes. Please choose the appropriate connections that you are able to catch. The Contact Center Handicap will only accept requests that allow sufficient transfer time.

The minimum transfer times for the individual stations listed in the online timetable on SBB.ch and in the SBB Mobile app are not always sufficient for travellers with reduced mobility. When changing trains, please refer to the minimum transfer times listed here.

Assistance staff do not transport luggage. If you are able to carry your own luggage, the Contact Center Handicap can make sure that you will be provided with assistance in boarding and alighting.

However, if you are travelling with a lot of luggage, it is best to drop it off. You will usually receive it the day after next. You will find all the information you need in the links below. Alternatively, you can contact the SBB Contact Center on 0848 44 66 88 (CHF 0.08/min.).

You have the following options:

• Use the luggage registration service from station to station. 
• You can have your luggage transported from door to door, i.e. from any starting address to any destination address.
• You can have it sent from station to door.
• You can have it sent from door station.

Luggage registration from station to station
Luggage registration from door to door
Luggage registration from station to door
Luggage registration from door to station

If you regularly travel the same routes at the same time, you can place a standing order at the Contact Center Handicap. You then no longer need to register for your regular journeys. It is important to inform the Contact Center Handicap if you will interrupt your standing order because of holidays or for any other reason.

Protecting your identity and privacy is very important to us as public transport companies. We guarantee to you that we will process your personal data in accordance with the applicable provisions of data protection law.

SBB and the public transport companies process personal data as part of their work to support people with restricted mobility. To provide the transport service, we record your disability type, the aids you require and information about your journey (date of travel, route, departure station, transfer station and final station), in addition to your personal details and contact data.

The required data is passed on to transport companies in Switzerland involved in the journey or selected service providers – only to the extent necessary for the provision of the service. These include, for example, SOS Bahnhofhilfe and providers of shuttle services. External service providers who process data on our behalf are contractually obligated to comply with the relevant data protection regulations and are not considered third parties under data protection law.

If your journey takes you to another European country, we will only pass on the necessary information (personal details, date of travel, route) to those transport companies that require this information to support you.

Your personal data will be stored for two years after the journey. It is stored on systems in Switzerland.

For quality assurance regarding journeys taken by people with restricted mobility, we send out an annual satisfaction survey by e-mail to selected customers. At any time, you can opt out of receiving the customer satisfaction survey.