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Accessibility on SBB.ch.
SBB is committed to ensuring its websites and mobile applications are accessible in accordance with the relevant accessibility standards. The current situation and exceptions are listed below.
Websites and web applications.
SBB websites and web applications conform to WCAG 2.1, Level AA, with the following exceptions:
- Online forms with Captcha: with some online forms, the use of Captcha prevents a form being sent if a screen reader is being used. There is a note on the affected forms indicating that customers can contact SBB alternatively by telephone or in writing (by post).
- Complex plans and maps: it is not currently technically possible to provide full accessibility to maps and complex plans on a website.
PDF documents.
PDF documents conform to the PDF/UA standard, with the following exceptions:
- Third-party documents: SBB is not responsible for content from external providers so this cannot always be provided in a fully accessible way.
- Tickets in PDF format: tickets in PDF format are generated by an older system. Preparing the PDF files in an accessible way would require a disproportionate amount of work. As an accessible alternative, tickets are available on SBB.ch and in the SBB Mobile app.
Accessibility information is provided each year in the SBB Sustainability Report.
Reporting issues.
Our aim is to ensure that SBB.ch can be used by everyone. If, despite our best efforts, you encounter accessibility issues when visiting SBB.ch, please report it using the Contact Center Handicap contact form. We usually provide feedback within a maximum of three working days.
Go to the Contact Center Handicap contact formLast update 31 December 2025.
Further content
Contact Center Handicap.
Book the assistance you require at least 1 hour before boarding or alighting. Two hours if a shuttle service is required and 24 hours for international travel. You can find exceptions on the synoptic map for people with restricted mobility.